1. Who We Are
Pronto Jerseys ("we", "us", "our") is a custom team uniform company based in Canada. We operate the platform at prontojerseys.com to allow customers to design, submit, and manage custom jersey orders.
2. Information We Collect
When you create an account or place an order, we collect:
- Account information: full name, email address, phone number
- Order information: team name, contact name, contact email
- Roster information: player names, jersey numbers, sizes, and fit types
- Design information: jersey colours, style selections, and custom design preferences
- Communications: messages exchanged between you and our team through the order portal
- Technical data: login activity and authentication records
3. How We Use Your Information
- To process and fulfil your uniform orders
- To communicate with you about your order status
- To send transactional emails (order updates, verification codes)
- To maintain your account and order history
- To coordinate with suppliers and manufacturers on your behalf
4. Information Shared with Third Parties
We do not sell your personal information. We may share your information in the following circumstances:
- Suppliers and manufacturers: Player names, numbers, sizes, and fit types are shared with our production partners to fulfil your order. In some cases, contact and shipping information may also be shared if a supplier or manufacturer is shipping directly on our behalf.
- Payment processing: We accept payment via Interac e-Transfer. No payment details are processed or stored on our platform.
- Infrastructure providers: We use Supabase (database and authentication) and Vercel (hosting), both of which process data on our behalf under their respective privacy policies.
- Email delivery: We use Resend to send transactional emails.
- Legal requirements: We may disclose information if required by law or to protect the rights and safety of our business and customers.
5. Data Retention
We retain your account and order information for as long as your account is active or as needed to fulfil orders and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and personal data
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us via the contact information on our website.
7. Security
We take reasonable technical and organizational measures to protect your personal information, including encrypted connections (HTTPS), secure authentication, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our platform is intended for use by adults placing orders on behalf of their teams. We do not knowingly collect personal information from children under 13. Player roster data (names, numbers, sizes) submitted by a team manager may include minor players; this data is collected solely for order fulfilment purposes.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy, please reach out through our Contact page.
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